Customer Success Lead · Semactic
Permanent contract
Nivelles
Partial remote
Join Semactic as a Customer Success Lead - SEO & GEO
Location: Based in Belgium, with remote work flexibility.
Semactic is a leading European SaaS platform for Search Activation. Our mission is to empower marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.
We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.
In a context of strong growth, we are looking for a Customer Success Lead to structure and lead our customer approach, both for our GEO offering and for our established SEO platform.
Scope: Leadership, Account Management, Customer Success, Strategy, Innovation
Hybrid: Flexible remote work options
Experience: Minimum 4-6 years of experience as a CSM, Account Manager, Team Leader, or Digital Marketing Manager
Languages: French, with a very good level of English required.
Your role:
As a Customer Success Lead, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of CSMs, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings.
You will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, the expert team, and the sales team.
Your Responsibilities:
- Structure and manage the Customer Success function (organization, processes, service quality).
- Supervise and develop the CSM team (recruitment, coaching, monitoring).
- Directly manage a portfolio of strategic clients (GEO or SEO).
- Define and monitor KPIs related to adoption, retention, and customer satisfaction.
- Participate in onboarding, support, and growth of the client portfolio (upsells, renewals) and implement churn prevention strategies.
- Organize and lead steering committees, performance reviews, and key strategic meetings.
- Collaborate with the product team to provide structured and prioritized customer feedback.
- Identify areas for continuous improvement and contribute to the evolution of our model.
Our Package:
A high-impact role in a fast-growing tech scale-up.
A passionate, talented, and friendly team
Continuous learning opportunities – online and at industry events – to develop your skills
A high degree of autonomy, a culture based on trust and focused on results
An attractive package including meal vouchers, Alan health insurance, and a 13th month salary.
An annual bonus based on the achievement of collective and individual objectives
A pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week.
We're looking for you if you have:
- Minimum 5 years of experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.
- Solid understanding of search marketing (SEO or GEO) and a strong interest in digital innovation.
- Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
- Results-oriented approach and ability to structure measurable action plans.
- Excellent written and verbal communication skills, with strong interpersonal and teaching skills.
- Fluency in French or Dutch, and a very good level of English.
- University degree in marketing, communications, management, or equivalent.
Our recruitment process
- 📞
Initial Phone Screening
30-minute phone screening to align on expectations and motivations - 💬
Interview with a founder and a member of the business team at our offices, including a short case study.
- 📝
Offer & onboarding – fast turnaround, guaranteed transparency.