Monizze is the best thing that has happened to Belgium since waffles! At Monizze, we want to make a real difference in the lives of our customers and their employees. To achieve this, we constantly push ourselves and innovate in a casual, easy-going atmosphere. By joining our team, you'll enjoy a dynamic and welcoming environment where you can reach your full potential and play an active part in the company's development.

Don't wait any longer to join the adventure and become part of our driven and passionate team! Are you up for the challenge?

Your mission

• Answering a wide range of questions: from commercial support to questions about billing, to technical support for our affiliated merchants.
• Assisting customers with the processing of their orders, completing customer files and finding the appropriate solution to problems or complaints.
• Working closely with direct colleagues and other departments to find the best solutions.
• Providing support to merchants who accept our payment solutions. Handle requests, contracts and ensure that their payment terminal is activated within the agreed timeframe. Solve technical problems in collaboration with our various partners.
• Keeping track of the comments and messages on our social networks like Facebook and in our chat.
• Coordinating and following-up on administrative matters such as returned cards and the onboarding of new customers.
• Collaborating with our sales colleagues in responding to prospects, following up on customers, maintaining the relationship etc.

Your profile

• Bilingual French / Dutch: fluent in both national languages
• Analytical mindset: solution-oriented, willing to continuously improve and logical thinking.
• Excellent communication and commercial attitude.
• Empathetic and responsive to customers' questions
• Good at handling stressful situations: being able to deal with dissatisfied customers. Dealing with complaints in a calm and correct manner.
• Accuracy.
• Team spirit
• Proactivity to contact the customer when a fault is detected or simply to solve problems efficiently.

Our offer

As a Monizzer, you'll enjoy performance-based pay, a wide range of benefits and the opportunity to work from home. In addition to your gross salary, you'll receive:

• 30 days off per year
• A public transport subscription
• A family hospitalisation plan
• A mobile phone subscription
• A laptop
• Meal vouchers
• Eco-vouchers
• A company bonus

Your package

Where will you be working from?

Av. Roger Vandendriessche 18
Brussels, Belgique

The recruitment process